TAT and Pickup/Shipping Policy

TAT is 14 to 21 business days. Most items do go out sooner but this TAT is in place for when bigger orders are placed and during Holiday Season. We do not refund for not knowing the TAT. We do offer a rush fee on select items -- you will have to message us on our Facebook page or e-mail us at offthegrid2019@yahoo.com to see if we can an accommodate it for the product you are wanting.

 

Pick-up: If you select pick-up at checkout then you will receive an e-mail once your order has been fulfilled. It will be on the left side of the porch in the locker. We have an alphabetized system to make it easier to find your package. If your order sits out there longer than 3 months then it becomes property of OTG again and a refund/store credit will NOT be issued. 

Shipping: Faster Shipping Rates do NOT sped up the processing time. Every order is shipped USPS First Class unless you select Priority Mail at checkout.